Shipping Policy

Last Updated: August 16, 2026

This Shipping Policy explains how orders placed through Planet Orthopedic, operated by TEND GLOBAL SOLUTIONS LLC, are processed and delivered within the United States.

Shipping Destination

Planet Orthopedic currently offers shipping to eligible delivery addresses within the United States.

Shipping availability for a specific address is confirmed during checkout before the order is completed.

Order Processing

Orders are normally processed within 1 to 3 business days after payment confirmation.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will begin processing on the next available business day.

Order processing may include:

• Payment confirmation;
• Order and address verification;
• Product preparation;
• Quality verification;
• Packaging;
• Transfer of the package to the shipping carrier.

Processing time is separate from transit time.

Estimated Delivery Time

After an order has been dispatched, the estimated transit time is 2 to 5 business days.

The estimated total timeframe is therefore:

• Order processing: 1 to 3 business days;
• Transit time: 2 to 5 business days;
• Estimated total: approximately 3 to 8 business days.

Delivery estimates are provided for reference and are not guaranteed delivery dates.

Shipping Costs

Any applicable shipping charges are displayed during checkout before the customer completes payment.

Customers can review the available shipping method and total shipping cost before placing an order.

We do not add undisclosed shipping charges after an order has been completed.

Order Confirmation

After an order is successfully placed, customers will receive an order confirmation at the email address provided during checkout.

Customers are responsible for ensuring that their email address and order information are entered correctly.

Shipping Confirmation and Tracking

Once an order has been shipped and tracking information becomes available, customers will receive a shipping confirmation containing the applicable tracking details.

Tracking information may take some time to become active after the shipping carrier receives the package.

A temporary delay in tracking updates does not necessarily mean that the package has stopped moving.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please verify the following information before completing checkout:

• Recipient's full name;
• Street address;
• Apartment, suite, or unit number, when applicable;
• City;
• State;
• ZIP Code;
• Contact information.

Planet Orthopedic is not responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.

Address Changes

If you need to change your shipping address, contact us as soon as possible at info@planetorthopedic.us.

We will make reasonable efforts to update the address when possible.

Address changes cannot be guaranteed once an order has entered processing, has been packed, or has been transferred to the carrier.

Delivery Delays

While we make reasonable efforts to meet the estimated delivery timeframe, occasional delays may occur.

Possible causes of delays include:

• Severe weather conditions;
• U.S. federal holidays;
• Carrier network disruptions;
• High seasonal shipping volume;
• Transportation interruptions;
• Incorrect or incomplete delivery information;
• Address verification;
• Events outside our reasonable control.

If your order experiences an unusual delay, please contact our customer support team.

Lost or Missing Packages

If tracking information shows no movement for an unusual period or your package cannot be located, please contact us at info@planetorthopedic.us.

Please include:

• Your full name;
• Your order number;
• Your tracking number, if available;
• A brief description of the issue.

When appropriate, we may contact the shipping carrier and request an investigation.

Each situation will be reviewed based on the available tracking and delivery information.

Packages Marked as Delivered

If tracking information shows that your package was delivered but you cannot locate it, we recommend completing the following steps:

• Check your mailbox and the area around your entrance;
• Check any designated safe delivery location;
• Check with household members;
• Check with neighbors, building management, or reception when applicable;
• Confirm that the shipping address on your order is correct;
• Contact the shipping carrier when appropriate.

If the package still cannot be located after completing these steps, contact us at info@planetorthopedic.us so we can review the situation.

Returned or Undeliverable Packages

A package may be returned to sender when the carrier is unable to complete delivery because of an incorrect or incomplete address, refused delivery, or another delivery issue.

If your package is returned to us, please contact our support team so we can review the available options.

Order Cancellations

If you would like to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has already shipped.

If an order has already shipped, any applicable return will be handled according to our Return & Refund Policy.

Returns and Refunds

Shipping-related return and refund requests are governed by our Return & Refund Policy.

Please review that policy for information regarding eligibility, return shipping, damaged products, exchanges, and refunds.

Customer Support

If you have questions regarding shipping, tracking, or delivery, please contact:

Planet Orthopedic
Operated by TEND GLOBAL SOLUTIONS LLC
1701 W Hillsboro Blvd, Suite 208
Deerfield Beach, FL 33442
United States

Email: info@planetorthopedic.us

We will make reasonable efforts to assist with questions regarding the status and delivery of your order.