Refund policy
Return & Refund Policy
At Planet Orthopedic, operated by TEND GLOBAL SOLUTIONS LLC, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return in accordance with the conditions below.
30-Day Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and unworn;
- Be in the same condition in which it was received;
- Include the original packaging and accessories, when applicable;
- Show no signs of misuse, damage, excessive wear, washing, or alteration.
Items that do not meet these conditions may not be eligible for a refund.
How to Request a Return
Before sending any product back, please contact us at:
Email: info@planetorthopedic.us
Please include:
- Your full name;
- Order number;
- Product you wish to return;
- Reason for the return;
- Photos of the item, when applicable.
Our customer service team will provide return instructions.
Do not send a return without contacting us first. Unauthorized returns may not be accepted.
Return Shipping
For returns due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for the return shipping costs.
If the product is defective, damaged upon arrival, or if you received an incorrect item due to an error on our part, please contact us. After verification, we will provide an appropriate solution and, when applicable, cover the return shipping cost.
Original shipping charges are non-refundable unless the return is caused by an error on our part.
Damaged or Incorrect Products
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at info@planetorthopedic.us and include clear photos of the product and packaging.
Once the issue is verified, we may offer a replacement or refund, depending on the circumstances.
Exchanges
If you would like a different size, color, or model, please contact us first.
When an exchange is available, the replacement product will be sent after the original item has been received and inspected.
Product availability cannot be guaranteed.
Refunds
Once your return is received, we will inspect the item and notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow approximately 5 to 10 business days after the refund is processed for the amount to appear in your account. Processing times may vary depending on your bank, card issuer, or payment provider.
Late or Missing Refunds
If your refund has already been approved but has not appeared after the expected processing period, please:
- Check your bank or credit card account again;
- Contact your bank or card issuer;
- Contact us at info@planetorthopedic.us if you still need assistance.
Non-Returnable Items
Returns may not be accepted for:
- Items showing signs of use or damage caused after delivery;
- Products returned without their original packaging when this prevents resale;
- Items altered or modified by the customer;
- Gift cards;
- Items marked as final sale, when clearly disclosed before purchase.
Your statutory rights are not affected where applicable.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will attempt to accommodate the request, but we cannot guarantee cancellation once an order has entered processing or has already been shipped.
If the order has already shipped, the standard return procedure will apply after delivery.
Contact Information
Planet Orthopedic
Operated by TEND GLOBAL SOLUTIONS LLC
1701 W Hillsboro Blvd, Suite 208
Deerfield Beach, FL 33442
United States
Email: info@planetorthopedic.us
Last updated: August 16, 2026