Track Your Order

Thank you for shopping with Planet Orthopedic. You can follow the delivery progress of your order using the tracking information provided after your order has been shipped.

How to Track Your Order

Once your order has been processed and transferred to the shipping carrier, we will send a shipping confirmation email to the email address used during checkout.

This email may include:

Your tracking number;
The shipping carrier;
A link to view the latest delivery updates.

Simply click the tracking link in your shipping confirmation email to view the most recent information provided by the carrier.

When Will I Receive My Tracking Number?

Orders are normally processed within 1 to 3 business days after payment confirmation.

Tracking information is generally provided after the package has been prepared and transferred to the shipping carrier.

Please note that tracking information may take 24 to 48 hours after shipment to begin displaying updates on the carrier's website.

Estimated Delivery Time

Our estimated delivery timeframe within the United States is:

Processing: 1 to 3 business days;
Transit: approximately 2 to 5 business days;
Estimated total: approximately 3 to 8 business days.

Delivery times are estimates and may occasionally be affected by carrier delays, weather conditions, holidays, or other circumstances outside our reasonable control.

Tracking Has Not Updated

It is normal for tracking information to remain unchanged for a short period while a package is moving between carrier facilities.

If your tracking information has not updated for an unusual period, please contact us and we will review the available shipping information.

Package Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it, please:

Check your mailbox and areas around your entrance;
Check any designated safe delivery location;
Ask household members if they received the package;
Check with neighbors, reception, or building management when applicable;
Confirm that the shipping address on your order is correct;
Contact the shipping carrier for additional delivery information.

If you still cannot locate your package after completing these steps, please contact our customer support team.

Need Help With Your Order?

If you did not receive your tracking information or need assistance with a shipment, contact us at:

Email: info@planetorthopedic.us

Please include:

Your full name;
Your order number;
The email address used during checkout;
Your tracking number, if available.

Providing this information will help us locate your order and assist you more efficiently.

Customer Support

Planet Orthopedic
Operated by TEND GLOBAL SOLUTIONS LLC
1701 W Hillsboro Blvd, Suite 208
Deerfield Beach, FL 33442
United States

Email: info@planetorthopedic.us

Last Updated: August 16, 2026