Terms of Service

Welcome to Planet Orthopedic. This website, www.planetorthopedic.us, is operated by TEND GLOBAL SOLUTIONS LLC.

Throughout these Terms, “we,” “us,” and “our” refer to Planet Orthopedic and TEND GLOBAL SOLUTIONS LLC.

By accessing our website, using our services, or purchasing from us, you agree to these Terms of Service together with the policies referenced below.

Please read these Terms carefully before using our website or placing an order.

Nothing in these Terms excludes or restricts any consumer rights or legal protections that cannot lawfully be excluded or restricted under applicable United States federal or state law.

1. Online Store Terms

By using this website, you confirm that you have the legal capacity to enter into transactions under the laws applicable to you, or the permission of a parent or legal guardian where legally required.

You must not use our website, products, or services for any unlawful or unauthorized purpose.

We may refuse or cancel service where reasonably necessary and permitted by law, including in cases involving suspected fraud, unlawful activity, payment issues, abuse, security concerns, or material violations of these Terms.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, sizes, materials, specifications, prices, and other information displayed on our website are accurate and up to date.

Colors and appearance may vary depending on your device, monitor, lighting conditions, or screen settings, and minor manufacturing variations may occur where they do not materially affect the nature or quality of the item.

Product availability may change without notice.

Nothing in this section affects any rights available under applicable law where goods are defective, damaged, incorrectly supplied, or materially different from their description.

3. Footwear and Comfort Disclaimer

Planet Orthopedic sells consumer footwear and related products designed with comfort and everyday use in mind.

Unless expressly identified otherwise, our products are not medical devices and are not intended to diagnose, treat, cure, mitigate, or prevent any disease, medical condition, injury, or health problem.

References to comfort, cushioning, support, flexibility, ergonomics, stability, pressure relief, or similar characteristics describe general product features and should not be interpreted as medical advice, medical treatment, or a guarantee of specific health outcomes.

Individual comfort, fit, and results may vary.

If you have a medical condition, persistent pain, injury, mobility concern, or specific orthopedic need, you should seek advice from an appropriately qualified healthcare professional.

4. Prices and Payments

Prices for this United States store are displayed in U.S. dollars (USD) unless otherwise clearly stated.

Payment must be made using one of the payment methods available at checkout.

You agree to provide current, complete, and accurate billing and payment information when placing an order.

Any applicable shipping charges, taxes, duties, or other applicable costs will be displayed or handled in accordance with the information provided on our website, at checkout, and applicable law.

Prices may change from time to time, but a subsequent price change will not affect an order that has already been accepted and completed, except where permitted or required by law.

5. Orders

After placing an order, you will normally receive an electronic confirmation acknowledging receipt of your order.

We may cancel or limit an order where reasonably necessary and permitted by law, including in cases of:

• Suspected fraud;
• Payment authorization problems;
• Product availability or inventory errors;
• Obvious pricing or technical errors;
• Incorrect customer information;
• Security concerns; or
• Legal or regulatory requirements.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method, subject to applicable law and payment processing timelines.

6. Shipping and Delivery

Orders are processed, shipped, and delivered in accordance with our Shipping Policy.

Processing and delivery times displayed on our website are estimates unless expressly stated otherwise or required by law.

Delivery may be affected by circumstances outside our reasonable control, including carrier disruptions, severe weather, customs or border procedures, federal or local holidays, incorrect addresses, transportation interruptions, peak shipping periods, or other logistics issues.

Customers are responsible for providing a complete and accurate delivery address.

Please review our Shipping Policy for full information about processing, delivery, tracking, and applicable charges.

7. Returns, Cancellations, and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Returns & Refunds Policy.

Eligible purchases are subject to our 14-day return period, together with any rights or remedies that may apply under applicable United States federal or state law.

Our return conditions do not limit any consumer rights relating to defective, damaged, misdescribed, or incorrectly supplied goods where such rights cannot lawfully be limited.

Please review our Returns & Refunds Policy for full details before making a return.

8. Promotions and Discount Codes

We may offer promotional codes, discounts, gifts, cashback benefits, or special offers from time to time.

Promotions may be subject to additional terms, expiration dates, eligibility requirements, product restrictions, quantity limits, usage limits, or other conditions disclosed with the applicable offer.

Unless otherwise stated, promotional offers cannot be combined.

We reserve the right to cancel or refuse a promotion where there is evidence of fraud, abuse, manipulation, technical error, or use inconsistent with the applicable promotional terms, to the extent permitted by law.

9. Third-Party Services and Links

Our website and business operations may use third-party service providers, including payment processors, e-commerce platforms, shipping and fulfillment providers, analytics services, advertising platforms, customer support tools, fraud prevention services, and other technology providers.

Our website may also contain links to independently operated third-party websites or services.

Third-party services may be subject to their own terms, policies, and privacy practices.

Our handling of personal information involving service providers is further described in our Privacy Policy.

10. Intellectual Property

Unless otherwise stated, original website content, including text, graphics, logos, designs, layouts, photographs, product presentations, images, and other materials, is owned by or lawfully licensed to Planet Orthopedic and/or TEND GLOBAL SOLUTIONS LLC.

Protected content may not be copied, reproduced, distributed, modified, published, displayed, transmitted, or commercially exploited without prior written authorization, except where permitted by applicable law.

11. Reviews and User Submissions

If you submit a review, comment, photograph, suggestion, feedback, or other content, you confirm that you have the right to provide it.

You must not submit content that is unlawful, fraudulent, abusive, defamatory, misleading, infringing, deceptive, or otherwise violates applicable laws or the rights of others.

We may moderate, refuse, restrict, or remove content where reasonably necessary to:

• Comply with applicable law;
• Protect users;
• Protect our business or intellectual property;
• Prevent fraud or abuse; or
• Enforce these Terms.

Submitting content does not transfer ownership of your original content to us. However, where necessary to display or use content that you voluntarily submit to our website, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish that content in connection with our business, website, and marketing, subject to applicable law and our Privacy Policy.

12. Privacy and Cookies

Our collection and processing of personal information is governed by our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

Please review these policies for information about how personal information is collected, used, shared, protected, and how applicable privacy choices or rights may be exercised.

13. Prohibited Uses

You must not use our website or services to:

• Engage in unlawful or fraudulent activity;
• Violate applicable laws or regulations;
• Infringe intellectual property or other legal rights;
• Submit false, fraudulent, deceptive, or misleading information;
• Distribute viruses, malicious software, or harmful code;
• Interfere with website security or operation;
• Attempt unauthorized access to systems, accounts, or information;
• Unlawfully collect personal information about others;
• Engage in fraudulent purchases, payment activity, or abusive chargeback activity;
• Abuse promotions, discounts, gifts, rewards, cashback programs, or other offers;
• Impersonate another person or misrepresent your identity.

14. Website Availability and Limitation of Liability

We make reasonable efforts to maintain the availability, accuracy, and security of our website, but we do not guarantee that access will always be uninterrupted, error-free, secure, or free from technical issues.

To the fullest extent permitted by applicable law, Planet Orthopedic, TEND GLOBAL SOLUTIONS LLC, and their respective personnel, contractors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising solely from use of the website or services where such liability may lawfully be excluded or limited.

Nothing in these Terms excludes or limits liability, statutory protections, consumer rights, or legal remedies where they cannot lawfully be excluded or limited.

Some states do not allow certain exclusions or limitations of liability. In such jurisdictions, our liability will be limited only to the extent permitted by applicable law.

15. Suspension and Termination

We may restrict, suspend, or terminate access to our website or services where reasonably necessary because of:

• Unlawful activity;
• Fraud;
• Misuse;
• Security risks;
• Abuse;
• Payment-related misconduct; or
• Material violations of these Terms.

Rights and obligations arising before termination will continue where appropriate or required by law.

16. Entire Agreement and Changes

These Terms, together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy, Cookie Policy, Cashback Program Policy, and other policies expressly incorporated into them, govern your use of our store and purchases from us.

We may update these Terms to reflect changes to our operations, services, technologies, business practices, or legal requirements.

The current version and latest revision date will be published on this page.

Changes will apply prospectively where required and will not unlawfully reduce rights relating to orders already placed.

17. Governing Law and U.S. Consumer Rights

TEND GLOBAL SOLUTIONS LLC is established in the State of Florida, United States.

These Terms and our relationship with you are governed by the laws of the State of Florida and applicable United States federal law, subject to applicable conflict-of-law principles.

However, customers may also have rights and protections under the laws of the state in which they reside.

Nothing in these Terms is intended to deprive a consumer of any mandatory right or protection that cannot lawfully be waived or limited by contract.

To the extent that any provision of these Terms conflicts with a mandatory consumer protection applicable to your purchase, that mandatory protection will apply to the extent required by law.

18. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.

19. Contact Information

Questions regarding these Terms of Service may be sent to:

Planet Orthopedic
Operated by TEND GLOBAL SOLUTIONS LLC
1701 W Hillsboro Blvd, Suite 208
Deerfield Beach, FL 33442
United States

Website: www.planetorthopedic.us
Email: info@planetorthopedic.us