Shipping Policy

Shipping Policy

This Shipping Policy explains how orders placed through Planet Orthopedic, operated by TEND GLOBAL SOLUTIONS LLC, are processed, shipped, and delivered to customers in the United States.

1. Shipping Destination

This Planet Orthopedic store delivers to eligible addresses within the United States.

Delivery availability for your specific address will be confirmed at checkout before you complete your order.

2. Order Processing

Orders are normally processed within 2–5 business days after payment confirmation.

Business days are Monday through Friday, excluding applicable federal or local holidays.

Orders placed on weekends or holidays will normally begin processing on the next available business day.

Processing may include:

  • Payment confirmation;
  • Order and address verification;
  • Product preparation;
  • Quality checks;
  • Packaging; and
  • Transfer to the applicable carrier or logistics provider.

Processing forms part of the fulfillment process and may occur within the estimated delivery timeframe.

3. Estimated Delivery Time

The normal estimated delivery timeframe is 5–10 business days.

This timeframe is an estimate and may include order processing, preparation, shipping, and transit, depending on the order, destination, carrier, and logistics process.

The applicable estimated delivery timeframe will be displayed at checkout where available.

Delivery estimates are not guaranteed delivery dates and may be extended in exceptional circumstances, including customs or border procedures, federal or local holidays, severe weather, carrier disruptions, peak shipping periods, transportation interruptions, or other circumstances outside our reasonable control.

Nothing in this policy limits any mandatory delivery rights or consumer protections available under applicable United States federal or state law.

4. Shipping Costs

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

You will be able to review the available shipping method, shipping cost, and total order amount before making payment.

Planet Orthopedic will not add undisclosed shipping charges after your order has been completed.

5. Duties, Taxes, and Import Charges

Any applicable taxes, duties, customs charges, or import-related costs will be handled and disclosed in accordance with the information provided at checkout and applicable law.

Where required, applicable taxes may be calculated and displayed at checkout.

Planet Orthopedic will not add undisclosed fees after you have completed your purchase.

6. Order Confirmation and Tracking

After successfully placing an order, you will receive an order confirmation at the email address provided at checkout.

Tracking information is normally available within 2–5 business days after order confirmation.

Once available, tracking details will be sent to the same email address.

Tracking may take some time to become active or display updates after the shipment has been registered with or processed by the carrier or logistics provider.

A temporary delay in tracking activation or updates does not necessarily mean that the package has stopped moving or that the order is delayed.

7. Delivery Address and Changes

You are responsible for providing a complete and accurate delivery address at checkout, including:

  • Full name;
  • Street address;
  • Apartment, suite, building, or unit information where applicable;
  • City;
  • State;
  • ZIP code; and
  • Contact information.

If you notice an error, please contact us as soon as possible at info@planetorthopedic.us.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once the order has been processed, packed, or transferred to the carrier.

8. Delivery Delays

We make reasonable efforts to deliver orders within the estimated timeframe.

Occasional delays may occur due to:

  • Severe weather;
  • Federal or local holidays;
  • Carrier network disruptions;
  • High seasonal volumes;
  • Transportation interruptions;
  • Customs or border procedures;
  • Incorrect or incomplete delivery information; or
  • Other circumstances outside our reasonable control.

Where such circumstances occur, the estimated delivery timeframe may be extended as reasonably necessary.

If your order experiences an unusual delay, please contact us.

Any mandatory rights or remedies relating to delayed delivery under applicable law remain unaffected.

9. Lost or Missing Packages

If your order has not arrived within the expected timeframe or tracking has shown no movement for an unusual period, please contact info@planetorthopedic.us with your order number and tracking number, if available.

We will review the available shipment information and, where appropriate, work with the carrier or logistics provider to investigate.

If a package is confirmed as lost, we will provide an appropriate remedy in accordance with our policies and applicable law.

10. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please check:

  • Around the delivery location and any designated safe place;
  • With household members or neighbors;
  • With reception, front desk staff, concierge, or building management, where applicable;
  • That the delivery address provided with your order is correct.

If the package still cannot be located, please contact us so that we can review the available delivery information and assist with the appropriate next steps.

11. Damaged or Undeliverable Packages

If your item arrives damaged, please contact us as soon as reasonably possible and provide your order number together with clear photographs of the item and packaging where appropriate.

We will review the issue and provide an appropriate solution in accordance with our Returns & Refunds Policy and applicable law.

A package may be returned as undeliverable because of:

  • An incorrect or incomplete address;
  • Refused delivery;
  • Unsuccessful delivery attempts; or
  • Another delivery-related issue.

If this occurs, please contact us so that we can review the circumstances and available options.

Any additional shipping charges resulting directly from incorrect information supplied by the customer will only be applied where permitted by applicable law and where the customer has been appropriately informed.

12. Cancellations, Returns, and Refunds

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before shipment.

Once an order has been shipped, applicable cancellation, return, and refund rights will be handled in accordance with our Returns & Refunds Policy and applicable law.

Eligible returns are subject to our 14-day return period and the conditions set out in our Returns & Refunds Policy.

13. Customer Support

For questions regarding processing, shipping, tracking, or delivery, please contact:

Planet Orthopedic
Operated by TEND GLOBAL SOLUTIONS LLC
1701 W Hillsboro Blvd, Suite 208
Deerfield Beach, FL 33442
United States

Website: www.planetorthopedic.us
Email: info@planetorthopedic.us